Claims Handling


The rules and guidelines on claims handling in our company sets out responsibilities in handling of claims.
It outlines responsibilities for ensuring that:

  • Claims are handled fairly and are settled promptly;
  • Customers are provided with complete information on claims handling; and
  • The claims handling process is supported with an explanation of why a claim is rejected or not settled.

What makes our claims handling unique:                                                        
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  • Follow up of reported claims and those in process;
  • Status update and not using one size fit all approach;
  • Efficient claims processing using GIIS;
  • Handling customer complaints timely;
  • Making use of deadlines in claims handling;and
  • Decentralized claims service.
In particular, for motor claims service:
  • Making use of AIC's recommended repair service providers;
  • Authorizing small repairs;
  • Paying parts cost for dealers;
  • Providing option for work order in customer preferred garage;
  • AIC owns four cranes to facilitate towing service;
  • Claims service at all branches;
  • Proximity of recovery site (the company has three recovery yards in Addis Ababa);
  • The company has customer service desk; and
  • Inspectors are timely assigned to conduct investigation and negotiation.
Requirements from customers at the time of claims:
   It is our conviction that knowing the procedures would help you in the process of claims handling.
                              
                               Motor Claims
  1. The claims form should be completed and duly signed by both the insured and the driver;
  2. The driving license should be presented for checking by the company;
  3. Traffic police report should be submitted to the company as soon as possible;
  4. The applicable excess/deductible should be settled;
  5. Contributions should be settled;and
  6. Salvages should be returned.
                            Marine Claims
   Documents required for prompt marine claims settlement:

cliFor Damaged/Missing cargo:
  • Notify the claims in writing;
  • Submit original Marine Policy;
  • Submit original commercial Invoice;
  • Submit original Bill of loading or Airway Bill;
  • Submit packing List;
  • Submit preliminary survey report;
  • Notification of arrival of the carrier/delivery order;
  • Produce customs declaration; and
  • Produce missing package confirmation for air cargo.

For any damage/loss during Inland Transit:
  • Submit truck way bill; and
  • Police report in addition to the documents mentioned above.

Note: Whenever carriers or bailees are liable for the loss occurred to
cargoes, the assured or agents must lodge letter of protest or claims
against the liable party in writing and copy to the company.

Claims settlement is subject to the following:
  • The applicable excess/deductible should be settled; and
  • Salvage should be returned to the Company.



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​አዋሽ ኢንሹራንስ ኩባንያ አ.ማ. በተጠናቀቀው በጀት ዓመት ከብር 104.6 ሚሊዮን በላይ አተረፈ:: Read More

The CEO Is Awarded Doctor of Business Administration(DBA) Degree.
Tsegaye Kemsi Aredo, the CEO of Awash Insurance Company S.C. is awarded degree of Doctor of Business Administration(DBA) Specializing in Insurance Management Honoris Causa  by the prestigious Common Wealth University. Read More

አዋሽ ኢንሹራንስ በግማሽ ዓመት አፈጻጸም ::
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AIC Earns a Premium of 267 Million in the Mid-Year.
AIC staff became shareholders.The mid-year performance review Meeting of Awash Insurance Company for the year 2015 - 16 was held at Sodere Resort Hotel, from February 5 - 7, 2016.

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Contact Information

Awash Insurance Company S.C.
Awash Towers,
Ras Abebe Aregay Street,

Kirkos subcity,Woreda 7
Tel.  +251-011 5 57 00 01
Fax: +251-011 5 57 02 08

E-mail: aic@ethionet.et/aic@awashinsurance.com
P.O.Box 12637
Addis Ababa, ETHIOPIA

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